Very impressed with Kasey, very courteous and knowledgeable, Kasey was very respectful to our specific needs.
Thanks to Kasey and Anthony for their assistance.
Very happy so far. Kasey Nolan was very helpful, extremely courteous and efficient. Thank You
I am a returning customer after purchasing in 2012. Very satisfied, top quality service. My mother has also purchased from you, also very happy with the customer service.
Thank you to all those involved
Just wanted to say a big thank you to Chris, Kasey and Jess from Suzuki. Couldn't be happier with the level of customer service, the vehicle, or the post-sale attentiveness. These three are truly an asset to the NMG group. Thanks again! :)
Anthony, Kasey and Jess at Suzuki were helpful and friendly when purchasing my car. I can't thank them enough for answering all my questions and ensuring that I had the best experience. I love my car! Thank you Nepean Motor Group :)
I would just like to thank everyone at Suzuki that helped me with the purchase of my new car. I appreciate all the effort that was put in. Thank you all so much! :)
The entire Suzuki team was wonderful and a terrific help in choosing and purchasing my new car
I have no hesitation in recommending your dealership to any of my friends when needed.
Great staff and efficient service.
The Suzuki team were very friendly and helpful with the purchase of my new car Matt was easy to talk to and answered all my questions and enquiries. I'm very pleased with my purchase and enjoy being part of the family!
The Suzuki team were very friendly and helpful with the purchase of my new car Matt was easy to talk to and answered all my questions and enquiries. I'm very pleased with my purchase and enjoy being part of the family.
Jess and the team at Suzuki have been more than helpfull and made the experience of purchasing a new car one to remember. I will certanly recomend anybody to the Nepean motor group. And a Friend of mine is already awaiting delivery of his new Nissan and from conversation with him he has had a similar service. The teams you have are a credit to the business.
On telling the people in the Suzuki dealership about the no service that we got from our local dealer in Bathurst they could not do enough for us and we had no problem moving our purches to your dealership, especially with the service we got from Jess and John and also Sarah, who arranged our loan.
Great service and great customer satisfaction from start to finish. I cannot fault one thing from the begining to the end, a very big thank you!
Recently we purchased a new Suzuki Swift from your team. After some months of trolling the used car web sites, visiting dealers and generally spending way too much time in trying to find the right balance of car, dealer, price, value and service we finally found what we were looking for at NMG Suzuki. All the staff at Suzuki were exceptional, made us feel comfortable and relaxed and generally gave us confidence that we had made the right choice. However one person went over and above to ensure we had the right car buying experience and were satisfied beyond our expectations. Jessica's personable approach ensured every detail was attended to without fanfare or fuss and generally confirmed that we had made the right choice. Although we have purchased another vehicle from NMG, this experience was second to none and accordingly we would like to express our sincere appreciation to Jessica for taking care of us in the manner that she did and we wish her all the very best for the future.
I'm loving my new car. This was the first time I'd purchased a car for myself by myself and the team made me feel very much at ease. Casey was professional without appearing cold and I really appreciated the fact that she herself was driving a Swift and could personally recommend it. I was very impressed by the level of service and attention to detail demonstrated by Casey. I love driving my Swift. I'm really happy with my purchase. Thanks.
Exceptional experience and very happy with everyone involved in the purchase of my new vehicle. Very happy definitely recommend future customers.
Being a woman, I felt very comfortable with Casey approaching me in the car yard. She asked what I was interested in & showed me a few variations of the Swift & explained what features were different from one to the other. She offered me a test drive, which we did at the time, discussed $$$ & then Grant joined us to talk trade ins & final $$$. I decided I wanted to go away for 1/2hr to think things through, which they both fully understood. At no time did I feel under pressure to make a decision right then. Needless to say I came back & signed up for the car. Casey was fabulous from the time we met in the car yard to delivery & a couple of phone calls since. Grant was very professional in his approach to discussing money & being aware of my personal circumstances as to what I could afford. The rest of the staff were extremely helpful, especially Kim McDonald who helped me sort through the paperwork during the week
Overall absolutely 100% satisfied with the service of the team and my car is fantastic!!! I was helped by several members of the team which is why I would like the whole team to be attributed with making my experience great. Thank you for making buying my car such a wonderful time and I will be recommending you to all my friends and colleagues
Overall, it was a very enjoyable experience going to your dealership. I'm also impressed with the servicing arrangements (loan car and breakfast offer) and the capped price servicing. I would actually recommend you to anyone who asked.
This is the first car I've purchased in 20 years and was expecting the sales people to persistent and pushy (as in the past), but I found everyone to very pleasant and friendly and even answered some of my possible silly questions. I felt very comfortable dealing with everyone. I now just have to get used to driving a car with power steering and more fancy gadgets.
Matt was very helpful, easy to deal with, very enthusiastic about the features of the car, he made the whole experience very enjoyable. Matt even went the extra mile to make a special poster for my car, which was a lovely touch being that I have never purchased a car before I was very nervous, but I left the dealership knowing I had made the right choice, and I firmly believe that Matt's honest and friendly approach really contributed to that. He is an asset to the Suzuki team.
This is the second Suzuki that I have purchased from Nepean Motor Group. I had not intended to purchase a new vehicle at this time, but after the accident I was involved in, found myself going straight to Nepean Motor Group for a new car and I would not hesitate to go back again in the future. I am extremely pleased with the service I received and could not fault Casey or Jess who delivered the car to my home because I was not permitted to drive yet due to the pain killers I was taking. Thank you so much Casey & Jess.
Matt was the most polite salesperson I have ever come across in the motor industry and at no point did I feel pressured or forced by any means. He handled the sale professionally and quickly, Matt is a great asset to the Nepean Motor Group and should be very proud of his work.
Casey was very professional and polite and took the time to answer our questions and assist with vehicle familiarity. The whole experience was relaxed and friendly and the coffee she made was great. 10 out of 10 to Casey and the team at Suzuki!
Perfect customer service. Explained in and out of the vehicle we were buying. Went out of his way to get the deal done
When we 1st started looking for a new car we were dreading having to deal with "pushy" sales people. When we meet Matt he was so very helpful with all our questions & was not pushy at all. Matt was a pleasure to do business with & I tell everyone how awesome he was especially as he saw us 3 times before we actually purchased the car. Well done Matt Weston!
The whole process starting with Suzuki team with Casey through to Sarah & the finance team, we found them all very helpful and professional and was a very exciting time for both of us! Will continue to recommend and buy from you guys!
This is my second purchase from your dealership and again the experience was painless. The staff are all very professional and have a in-depth knowledge of the product. It is a credit to management for investing in the right type people.
We were very happy with Casey, great sales lady that will go far in this industry, with Sash coming from dealership sales she understands the concepts and was more than happy with the service and vehicle, thanks again!
This is our 2nd purchase from NMG. At all times we have found staff to be friendly, approachable and willing to help where necessary. Thanks!
Casey did an outstanding job for us we are extremely happy with all her effort and the car
Completely satisfied with all aspects of our recent purchase. Thank you so much for making it so easy and painless :)
I have been back to your dealership and purchased a second time. The improvements in the 3 years are worth noting. Your company is progressive in customer service and while not every customer will be happy, the staff all seem to strive for that result. I am completely satisfied with the level of service my family and I received.
Matt was very friendly, and quite knowledgeable about the vehicle. He had great things to say about the dealership, which inspires faith in the buyer that NMG will look after and help the buyer throughout the lifespan of the vehicle. We are very happy about the whole experience & would definitely recommend NMG to friends and family.
Casey was lovely to deal with both over the phone and in person. She was extremely helpful in answering all questions posed to her and provided endless information. She appears to be a very honest, helpful and kindhearted person
Wonderful experience with Casey, Jess, Matt and Stuart! So pleased that the 'Hi Tech' features of the car were explained to me in simple terms.
Although I live in the Southern Suburbs, the trip out west was well worth it.
It was a pleasure to come into a dealership and be treated like a friend without the pressure I would recommend other to come to the dealership to buy.
The team at Nepean Motor Group are great & the car is beautiful. Thank you so much.
Recommended my daughter and husband to go buy from you.. so they did on Saturday!
Overall a perfect service. You should be proud of Matt he did a great job. I would gladly recommend you guys to anyone buying a car.
Throughout the purchasing of my new car Casey and the rest of the sales team were able to make me both comfortable and informed about all of my choices. Overall I had an extremely positive experience and will do further business with NMG Suzuki
I love my new car!! Everyday I am more and more impressed. Couldn't be happier!
My husband & I are very happy with the service we've received from start to finish. We are very impressed by the professionalism all staff have shown, & have already started recommending the business to friends & relatives. Keep up the great work!! :)
Overall I had a great experience buying my first new car and Casey and the girls that helped me made it alot easier for me ! Casey was very helpful, kept me in the loop and was very easy to understand when explaing things to me. You have a friendly and easy approachable staff ! I love my new car ! A big thankyou to Casey and the team.
Very happy with the customer service :)
Thanks for sending this survey for completion. I thought about writing a letter to Casey's supervisor to convey my complete satisfaction regarding her professionalism and the excellent quality of all advice I have received from her. She has been very patient in answering all my questions and addressing all concerns I could had. I must say that dealing with a lady was a real plus, as I felt more at ease in all aspects of such a important purchase (this is the first time I buy a car by myself, let alone a brand new one). Casey is really on top of her game - she provides excellent customer service while being warm and welcoming. I came to the Suzuki section of Nepean Motor Group with a dilemna of wanting an Alto-type car, but with the convenience of a 5-seater. Thanks to her astute advices, I am now the happy and proud owner of a Mitsubishi Mirage, which corresponds exactly to what I was looking for. Casey kindly suggested several test runs with a range of cars, which helped me to take an easy decision in the end. I will warmly recommend her to anyone (especially any very stressed lady like me!) who is looking for a car. Thank you Casey for your cooperation and all the best for your future.